Traveler support
Questions, answered
Greetings. Everything travelers ask most often is below. If your question isn't here, send it over and you'll hear back personally.
Membership
What do the two memberships cost?
The Travel Club membership is $39.99 per month, charged today and renewing monthly until you cancel, and gives you member pricing on hotels, resorts, cruises, cars and tours. The Business Partner start is a $99 one-time enrollment with the activation code SECUREMYSPOT, and adds your own referral link, back office and full access to the compensation plan.
Why do I need the code SECUREMYSPOT?
The Business Partner start is the $99 promotional rate. Enter SECUREMYSPOT at checkout to activate it — without the code the standard enrollment price applies.
How does refer 3 and travel free work?
This is the customer side of the club. Share your personal link, and once three customers join as active $39.99 members and stay active, your own $39.99 monthly membership fee is covered for as long as they remain active.
When do I receive the travel vouchers?
The vouchers are rewards for keeping your membership active: $750 after 90 days of active membership and $3,500 after a full year of active membership. If the membership lapses the countdown does not continue. Voucher amounts and timing are set by the travel company and are subject to change.
Can I cancel?
The membership is described as month to month. Review the current cancellation terms at company checkout before enrolling.
Booking and savings
How real are the savings?
Members can compare member pricing on rooms, cruises and packages with public options. Savings are not guaranteed and vary by property, destination, dates, availability, taxes, fees and booking terms.
Is it the same room I would book publicly?
The same property or room category may be available through different booking channels, but room details, cancellation rules, taxes and fees can differ. Compare the full listing before booking.
Can I book for family and friends?
Yes. Many members book trips for family, and plenty of people join after traveling on someone else's booking.
What about flights and car rentals?
Car rentals, tours and activities are available alongside hotels, resorts and cruises. Flights are not generally offered. From time to time, a featured package may include airfare, such as the Dominican Republic all-inclusive special with round-trip airfare from Miami. Contact our Concierge to confirm exactly what is included.
Your free account
What does the free member account include?
Weekly travel tips, the monthly newsletter and your own member portal where you can revisit past tips and update your details. No membership fee required.
I did not receive my confirmation email.
Check your spam and promotions folders first, then add our sending address to your contacts. If it still has not arrived, send us a question below and we will sort it out.
How do I change my email or interests?
Sign in and open your member portal, then update your profile. Changes take effect on the next send.
How do I unsubscribe?
Every email includes an unsubscribe link at the bottom, and it takes effect immediately.
Building a business
Do I have to build a business?
No. Plenty of members join purely to travel for less. If you do want income, the Business Partner membership opens the compensation plan.
How fast can I earn?
There is no guaranteed timeline or income. Compensation depends on customer sales, personal activity, team volume and continued qualification under the company's current plan. The compensation page shows plan examples and rank requirements.
Do I need sales experience?
No prior sales experience is required to share the membership. Partners should present current company information accurately and avoid promising savings or income results.
Still have a question?
Send your details with your question and you'll get a real answer — no pitch marathon. Members can also ask directly inside the member portal and see replies there.
Travel Advisor Concierge
This is a members-and-business-partners perk. Once you're active, Travel Advisors help you plan your trip and complete your reservation.